Your questions, our expertise
Here you will find answers to the most frequently asked questions about our concierge services. For any specific or urgent requests, our team is available 24 hours a day.
What types of services does KeyDream offer?
We cover all your needs in Saint-Tropez: villa and yacht hire, exclusive table reservations, VIP transfers, domestic staff and event concierge services.
When can I contact my concierge?
Excellence does not wait. Our members enjoy priority assistance and a dedicated concierge available 24 hours a day, 7 days a week to respond to every request.
Do you only operate in Saint-Tropez?
Our expertise is centred on the Gulf of Saint-Tropez (Ramatuelle, Gassin, Grimaud), but we assist our clients throughout the Riviera according to their needs.
How long does it take to process an application?
For routine enquiries, we undertake to respond within 30 minutes. For complex enquiries (villas, yachts), we will provide you with a personalised selection within a few hours.
Are my details and my stay confidential?
Discretion is the cornerstone of our business. All your information and details of your stay are treated with the strictest confidentiality, in accordance with luxury standards.
What are your payment methods?
We accept bank transfers and major credit cards. Billing details are provided to you transparently before each service.